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Best WhatsApp Apps for Shopify (2026)

The best WhatsApp app for Shopify is the one that covers the jobs you need from one WhatsApp number: campaigns, abandoned cart recovery, order updates, cross-sell, auto-replies and reviews. Inbox and chatbot apps such as Zoko and Dondy suit support-heavy brands; Cartsaver suits Cash on Delivery stores that also need one-tap order confirmation.

This page is written by Xtnd, the team that makes Cartsaver, so Cartsaver is included. We describe other apps from their public Shopify App Store listings.

Every feature and plan is on the Shopify WhatsApp app homepage. For the two jobs most stores start with, read WhatsApp marketing campaigns for Shopify and abandoned cart recovery on WhatsApp.

What should a WhatsApp app for Shopify do?

Section titled “What should a WhatsApp app for Shopify do?”

A WhatsApp app for Shopify should send the messages a store needs at each stage of an order from one WhatsApp number, and tie each message back to Shopify data: who abandoned a cart, who ordered, what shipped. Most apps cover the basics; they differ on the jobs below, so check each one against your store.

  1. Campaigns to Shopify customer segments, with the revenue each campaign brings back.
  2. Abandoned cart recovery on WhatsApp, with an optional discount.
  3. Order notifications: created, fulfilled, cancelled.
  4. Cross-sell or upsell after the order.
  5. Auto-replies to “where is my order?” without a human.
  6. Review requests after delivery.
  7. COD confirmation, if you take Cash on Delivery orders.

Two more decisions sit underneath: whether you want a shared team inbox or AI chatbot for live conversations, and whether messages go out from your own WhatsApp number or the app’s.

Best WhatsApp apps for Shopify at a glance

Section titled “Best WhatsApp apps for Shopify at a glance”

The five other apps below are named in current “best WhatsApp apps for Shopify” lists such as Sumtracker’s and Growave’s. Listing facts:

AppOn the App Store sinceRating (reviews)Built for ShopifyFree planPaid plans (a month)
Cartsaver20 May 20255.0 (63)YesYes: 10 WhatsApp / SMS messages$9.99, $29.99, $79.99, $159.99
Dondy15 Mar 20234.9 (832)YesYes: WhatsApp button$6.99, $79.99, $159.99, plus WhatsApp rates on the automation plans
Zoko8 Dec 20204.9 (466)Not shownNo$49.99, $79.99, $139.99, $499.99, plus Meta’s rates and paid add-ons
Interakt14 Jul 20214.3 (235)Not shownNo$21, $41, $51, $99, plus WhatsApp conversation charges
BiteSpeed7 Oct 20194.6 (409)Not shownFree to installNot stated on the listing (“additional charges may apply”)
SuperLemon24 Apr 20193.5 (347)Not shownYes: chat widget, manual messages$9.99 (shared sender number), $29.99 (your own number)

What each listing says the app does:

AppCampaignsCart recoveryCOD confirmationOrder updatesCross-sell / upsellAuto-reply / chatbotReview requestsShared inbox
CartsaverScale, Ultra and Elite, from your own numberYesOne-tap Confirm button; unconfirmed orders flagged or cancelledYes, every planYes, after the order is confirmedOrder-status auto-reply, no AI chatbotYesNo
DondyPower Automation and EliteAutomated on Power Automation; manual on Pro”COD verification”; manual confirmation messages on ProYesYesAI chatbot on EliteYes, via Judge.me, Loox, Yotpo, Trustoo or GoogleYes; 5 agents on Elite
ZokoYes, to Shopify segmentsYes”COD verification”YesYesAI bots as a paid add-onYesYes, multi-agent
InteraktYes, bulk campaignsYes”double confirming” COD ordersYesNot statedFAQ auto-replies; chatbot from GrowthNot statedYes
BiteSpeedYes, segmented broadcastsYes, plus AI voice callsAI voice agents “confirm COD orders”YesYesAI chatbotsYes, pushed to Judge.me, Stamped, Loox, YotpoYes: WhatsApp, voice, Instagram, Messenger
SuperLemonScale planAutomated from AutomateAutomated from AutomateYesYesAutomated responsesYesScale plan

Source: each app’s Shopify App Store listing, linked under Sources, checked 2026-10-29. Cartsaver’s rating is 5.0 from 63 reviews, as published on cartsaver.net (October 2026). “Not stated” and “Not shown” mean we didn’t find it on the listing, not that the product lacks it. “Official WhatsApp API” appears on the listings of Cartsaver and Dondy (Dondy’s Power Automation plan); the other four list a WhatsApp API connection without the word “official”.

Which WhatsApp app fits which Shopify store?

Section titled “Which WhatsApp app fits which Shopify store?”

Pick by the job that matters most to your store, because every app on this list covers the basics. Inbox and chatbot apps win when live conversations are the work; Cartsaver wins when Cash on Delivery orders need confirming before you ship and the same chat then carries updates, cross-sell and reviews.

  • Dondy: the most reviews of the group (832) and Built for Shopify, with an AI chatbot, a team inbox and review collection into Judge.me, Loox, Yotpo, Trustoo or Google. Its automation and campaigns start on Power Automation ($79.99).
  • Zoko: a multi-agent shared inbox on every plan, a WhatsApp catalog synced from Shopify so customers can buy inside WhatsApp, broadcasts to Shopify segments, WhatsApp calls and live translation.
  • Interakt: a shared team inbox and FAQ auto-replies from $21, with chatbots and Instagram automation on higher plans.
  • BiteSpeed: one inbox for WhatsApp, voice, Instagram and Messenger, plus AI voice agents that call shoppers about abandoned carts and COD orders.
  • SuperLemon: a free chat widget, the listing in the most languages (21), and campaigns plus an inbox from your own number at $29.99.
  • Cartsaver: COD-first, then the whole order conversation on WhatsApp. See the next two sections.

When is Cartsaver the better choice?

Section titled “When is Cartsaver the better choice?”

Cartsaver is the better choice when you sell with Cash on Delivery, or in markets where WhatsApp is the default way customers talk to stores. It confirms each COD order with one tap, flags or cancels orders nobody confirms, and then runs order updates, cart recovery, cross-sell, review requests and auto-replies in the same WhatsApp chat.

  • One-tap COD confirmation: the customer taps Confirm or Cancel; unconfirmed orders are marked High Risk or cancelled after a wait you set (30 minutes to 24 hours). See WhatsApp Order Confirmation.
  • Checks before the order too: an OTP code by WhatsApp, SMS (Egypt only) or email before checkout, and Fast Checkout, a one-page COD form on your store.
  • Cross-sell after confirmation: product offers on WhatsApp, added to the same order. See Cross-sell on WhatsApp.
  • No WhatsApp number needed to start: messages go out from Cartsaver’s sender on every plan; Scale, Ultra and Elite can connect your own number.
  • Shopify Flow triggers when a customer confirms, cancels or doesn’t answer.

When does another app fit better than Cartsaver?

Section titled “When does another app fit better than Cartsaver?”

Another app fits better when live conversations, rather than automated order messages, are the core of your WhatsApp use. Cartsaver has no shared team inbox, no AI chatbot, no WhatsApp catalog and no Instagram or Messenger channel. If your support team needs to answer chats together, choose Zoko, Dondy, Interakt or BiteSpeed.

It also fits better if:

  • you want WhatsApp campaigns on a small budget: SuperLemon includes campaigns from your own number at $29.99; Cartsaver campaigns start on Scale at $79.99;
  • you want customers to browse and buy inside WhatsApp: Zoko and BiteSpeed list a WhatsApp catalog or shop;
  • you want the largest review base: Dondy (832), Zoko (466) and BiteSpeed (409) have far more reviews than Cartsaver (63);
  • you don’t take Cash on Delivery and need only campaigns and cart recovery: Cartsaver’s COD tools add nothing for you.

How do WhatsApp apps for Shopify charge?

Section titled “How do WhatsApp apps for Shopify charge?”

WhatsApp apps for Shopify charge in two layers: the app’s own monthly plan, and the per-message rate Meta charges for WhatsApp Business messages. Some apps bundle Meta’s rate into their price; others pass it through. Compare both layers at your own monthly message volume before you choose.

  • Cartsaver sells a monthly allowance of WhatsApp / SMS messages, sent from Cartsaver’s sender: 10 on Free, then 450, 4,000, 13,000, 27,000 and 60,000 a month for stores in Egypt, India and Pakistan, and 150, 1,000, 2,000, 4,000 and 8,000 for stores elsewhere. On Scale, Ultra and Elite, messages from your own number are billed by Meta directly, and campaigns add a Cartsaver commission per delivered campaign message ($0.01 on Scale, $0 on Ultra and Elite). See Pricing.
  • Zoko, Interakt, Dondy and SuperLemon list a monthly plan plus WhatsApp conversation or message charges on top.
  • BiteSpeed is free to install; its listing doesn’t state plan prices.

Do I need the official WhatsApp Business API?

Section titled “Do I need the official WhatsApp Business API?”

Yes, for automated store messages. Apps on the WhatsApp Business API send approved templates with buttons from a registered business number. Tools that send from a personal WhatsApp app can get the number restricted. Cartsaver’s listing states it is built on the official WhatsApp Business API; Dondy’s lists an official WhatsApp API integration.

The other apps on this page list a “WhatsApp API” or “WhatsApp Business API” connection without the word “official”, and SuperLemon’s free plan sends manual messages from your own WhatsApp. Ask the vendor if it matters to you.

Can one app run WhatsApp campaigns and abandoned cart recovery?

Section titled “Can one app run WhatsApp campaigns and abandoned cart recovery?”

Yes. All six apps here list both, on different plans. Cartsaver recovers abandoned carts on every plan, with recovered-cart limits per billing cycle (10 on Free, 20 on Advanced, 40 on Unlimited, no limit on Scale, Ultra and Elite), and runs WhatsApp campaigns on Scale, Ultra and Elite from your own number. SMS campaigns are coming soon.

How Cartsaver’s two-message cart reminder works is in Abandoned Cart; templates, segments and campaign results are in Campaigns.

Does Cartsaver have a shared inbox or AI chatbot?

Section titled “Does Cartsaver have a shared inbox or AI chatbot?”

No. Cartsaver answers inbound WhatsApp messages with an order-status auto-reply: the customer sees their recent orders, then Track, Invoice and support options. There is no shared team inbox, no AI chatbot and no flow builder. Stores that need those can run an inbox app next to Cartsaver.

See Order Inquiry (Auto-reply) for what the auto-reply covers.

Sources

Section titled “Sources”

Checked 2026-10-29.

Last reviewed: 2026-10-29.

Section titled “Related reading”