Features
Here’s what you get with Cartsaver — nine capabilities across nine pages that work together to keep your COD orders profitable.
The nine core features
Section titled “The nine core features”Have every Cash on Delivery order confirmed by your customer over WhatsApp before you fulfill it. Choose to send the confirmation message immediately, or delay it by up to 48 hours so you only disturb customers who are actually going through with the order.
Keep your customer informed at every step — order confirmed, shipped, cancelled — with automated WhatsApp or SMS messages you can edit to match your brand voice.
Win back shoppers who didn’t finish checkout with timed WhatsApp reminders. Merchants recover up to 25% of their abandoned carts.
After a customer confirms their order, offer them related products on WhatsApp. They tap Add to order once and the new item joins the same shipment — no return trip to your store.
Find out how customers feel about each delivered order. A short WhatsApp prompt collects a star rating and an optional comment, so you can spot delivery issues early and reward happy customers.
Fourteen days after each order ships, Cartsaver sends one WhatsApp follow-up that does two jobs at once: it collects a star rating, comment, and product photo, and it offers a one-tap Buy Again cart pre-loaded with the original items. Review content for your product pages and a repeat purchase from the same conversation.
When a customer messages your WhatsApp asking “where is my order?”, Cartsaver answers for you — with the carrier tracking link, a PDF invoice on request, a tap-to-call to your support team, and a buy-it- again button. Most inquiries never reach your inbox.
8. Fast Checkout & Pre-checkout
Section titled “8. Fast Checkout & Pre-checkout”Two checkout surfaces, one goal: fewer dropped COD orders.
- Fast Checkout — a single-page, Cartsaver-hosted checkout that replaces Shopify’s native flow for COD. Auto-detects location, preselects Cash on Delivery, completes in seconds.
- Pre-checkout OTP — a storefront block that verifies the customer’s phone number before they reach checkout (WhatsApp or SMS).
Languages
Section titled “Languages”Every WhatsApp and SMS message Cartsaver sends is delivered in the customer’s checkout language — Arabic or English (plus Hindi and Urdu where applicable). If the customer’s language isn’t configured, Cartsaver falls back to your store’s default.
Channel reality
Section titled “Channel reality”| Feature | Channels |
|---|---|
| WhatsApp Order Confirmation | WhatsApp or SMS |
| Order Notifications | WhatsApp or SMS (store-wide) |
| Abandoned Cart Recovery | WhatsApp only |
| Cross-sell on WhatsApp | WhatsApp only |
| Customer Survey | WhatsApp only |
| Customer Reviews & Buy It Again | WhatsApp only |
| Order Inquiry | WhatsApp only |
| Pre-checkout OTP | WhatsApp or SMS |