Abandoned cart rules

Abandoned cart rules control every detail of the reminder messages: how many, how often, on which channel, and what they contain. All of it lives under Cartsaver → Settings → Abandoned Cart.

Message sequence

You can configure up to 3 reminder messages, each fired at a different delay from the moment the cart was abandoned. A high-performing default:

#	Timing after abandonment	Channel	Idea
1	30 minutes	WhatsApp	Friendly nudge
2	6 hours	WhatsApp	Stock-pressure framing
3	24 hours	SMS	Incentive (free shipping or discount)

Each message has:

• Delivery delay (minutes / hours / days).
• Channel (must be enabled in your OTP channel settings).
• Attached template — the approved WhatsApp template that carries the reminder copy.
• Optional discount code pulled from Shopify’s Discounts section.

Match conditions

You can scope when the rule applies:

• Minimum cart value — e.g. don’t send reminders for carts below $5 (saves message quota).
• Item count — e.g. only carts with two or more items.
• Country — target a specific market.

Respecting customer opt-out

If a customer replies STOP (or إيقاف in Arabic) to a reminder, their number is added automatically to the opt-out list and they receive no further reminders.

Temporarily disabling

Turn off the main Enable abandoned cart switch to pause the campaign without losing your rules — for example, while you update inventory or run maintenance.

Analytics

In Cartsaver → Abandoned Cart → Statistics you’ll see:

• Abandoned carts captured.
• Reminders sent.
• Customers who returned and completed checkout.
• Recovery rate (%).
• Revenue recovered.

Verify it works

• In Settings → Abandoned Cart, the main switch is green and the number of configured messages (1, 2, or 3) is correct.
• Test the rule: add a product to your cart from a guest browser, enter checkout details, then close the window. After the configured delay, the recovery message should arrive.
• The Statistics counter increments by one within a few minutes after the test.